At d63com, we take your privacy seriously. This page explains exactly what personal information we collect from Filipino players, how we use it, and the steps we take to keep it safe. Reading this takes just a few minutes and gives you full clarity on how your data is handled.
d63com is an online gaming and sports betting platform serving players in the Philippines. This Privacy Policy applies to all personal information collected when you register, log in, deposit funds, place bets, or interact with any part of the d63com platform. It covers data collected through our website, mobile browser experience, and any communications you have with our support team. By using d63com, you acknowledge that you have read and understood how we handle your personal data as described in this policy. If you have any questions about this policy, you can reach us at [email protected] at any time.
When you create an account on d63com, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. During the deposit and withdrawal process, we collect payment-related information such as your GCash number or bank account details, though we do not store full card or account numbers on our servers. We also automatically collect technical data when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the platform for Filipino players. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your query and any attachments you send.
The personal information you provide is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have signed up for. We use your identity information to comply with Know Your Customer (KYC) requirements and anti-money laundering obligations under Philippine law. Your contact details may be used to send you account-related notifications, security alerts, and — where you have opted in — promotional offers about bonuses and new features on d63com. Technical and behavioural data is used internally to analyse platform performance, identify and fix issues, and personalise your experience where possible. We do not use your data to make automated decisions that would significantly affect your rights without human review.
d63com does not sell, rent, or trade your personal information to any third party for their own marketing purposes — full stop. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to Philippine regulatory authorities, law enforcement agencies, or financial intelligence units as part of our compliance obligations. If d63com undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. Any third party that receives your data from us is required to maintain at least the same level of data protection that we apply ourselves.
d63com uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can improve it. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand aggregate usage patterns — for example, which pages are visited most often and where players encounter difficulties. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use third-party advertising cookies or share browsing data with external ad networks.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173), including the right to access the personal data we hold about you, the right to correct inaccurate information, and the right to request deletion of your data where it is no longer necessary for the purposes it was collected. You also have the right to object to certain types of processing, such as direct marketing communications, and to withdraw your consent at any time where processing is based on consent. To exercise any of these rights, simply send a written request to [email protected] with your account details and the specific right you wish to exercise. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine law. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the d63com platform is encrypted using SSL/TLS technology, ensuring that your login credentials and payment details are protected in transit. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are trained on data handling obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.
d63com retains your personal information for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised. If you request deletion of your account, we will process your request and remove or anonymise your personal data except where retention is required by law. You can request information about the specific retention periods that apply to your data by contacting [email protected].
d63com may update this Privacy Policy from time to time to reflect changes in our practices, the platform, or applicable Philippine law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the d63com platform after any changes have been posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always informed about how we handle your personal data. If you have any concerns about changes to this policy, please contact us at [email protected] before continuing to use the platform.
Common questions Filipino players ask about how d63com handles their data.
Now that you know how we protect your data, you can play with confidence. Create your free account today and enjoy sports betting, live casino, and online slots — all in Philippine pesos, right from your phone.